Company Overview:
Provincial Smart Home Services, one of Canada's fastest-growing companies, provides residential homeowners with cutting-edge Smart Home and HVAC products, along with 24/7 equipment protection.
Role Overview:
Provincial Smart Home Services is looking for Customer Service Representatives to provide exceptional customer service to our existing and potential clients. You will be a part of a team of professionals working to ensure our clients are always satisfied!
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Responsibilities:
1. Complete third-party verification calls
2. Schedule install jobs for Technicians.
3. Verify billing transactions and invoices of customers.
4. Address daily questions and inquiries from customers to help solve concerns or direct them as appropriate to tier two service levels.
5. Create and maintain customer database entries in a timely and accurate fashion.
6. Provide effective and timely resolutions regarding a range of customer inquiries for home services and energy-related inquiries.
7. Maintain the highest level of professionalism and go above and beyond to treat our customers like family.
Key Competencies:
1. Ability to communicate in a professional and approachable manner.
2. Ability to take the initiative to resolve customer concerns above the expected solution without compromising business objectives.
3. Critical thinking and problem-solving skills dealing with individual and unique customer needs.
4. Exceptional communication, both written and verbal in English
5. Ownership of the customer experience journey
6. Ability to learn new information and systems quickly with a proven ability to multitask.
7. Proven ability to process high volumes of work with accuracy and attention to detail.
8. Passionate about succeeding and dedicated to supporting the team.
Qualifications:
1. Completion of high school diploma or equivalent
2. At least 1 year of customer service experience
3. Professional experience in determining customer needs and presenting solutions.
4. Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word)
5. Previous experience in a call center an asset
Schedule: Fulltime
Pay: $21/ hour
Job Type: Full-time
Salary: $21.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Toronto, ON M9A 1Y9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
